These terms and conditions apply to education group bookings and education programs provided by Port Arthur Historic Site Management Authority (PAHSMA) at the Cascades Female Factory Historic Site.

1. Making & confirming bookings

1.1 Education group booking requests must be placed online via the booking form at least 6 weeks prior to the preferred visit date. Booking requests made less than 6 weeks in advance may only be accommodated if there is availability.
1.2 All group booking requests will be responded to within 3 business days of submitting an online form.
1.3 Bookings are not confirmed until all the information required to make a booking has been submitted and you have received a booking confirmation from PAHSMA. Booking confirmations are sent via email.

2. Changes to existing bookings

2.1 After a booking is confirmed, changes to student numbers can be made up to 48 hours prior to the date of your visit. PAHSMA may not be able to accommodate any changes made less than 48 hours in advance.
2.2 All changes must be received in writing and sent to

3. Cancellation policy

3.1 Notice of cancellation must be provided in writing and sent to at least 72 hours prior to the date of visit.
3.2 If notice of cancellation is received 72 hours or more in advance and payment has been made, PAHSMA will refund the amount paid.
3.3 If notice of cancellation is received less than 72 hours in advance, the group will be charged an administration fee of $150.00 plus 50% of the cost of your scheduled education program. Consideration will be given to unforeseen circumstances.
3.4 PAHSMA reserves the right to cancel or reschedule an education program due to any change in circumstances that is beyond PAHSMA’s reasonable control (force majeure). PAHSMA will notify the group leader as soon as possible of any such change in circumstances.
3.5 PAHSMA is not responsible for any cost or expense (including without limit accommodation or travel costs) incurred if an education program is cancelled or rescheduled because of force majeure.
3.6 PAHSMA will offer to reschedule your program and/or provide a full refund for confirmed education programs paid for in advance. PAHSMA’s maximum liability is limited to refunding the amount paid in advance.

4. No show policy

4.1 If a group fails to provide notice of cancellation and does not show for their scheduled program, they will be charged an administration fee of $150.00 plus the full cost of the program.

5. Finance & payment

5.1 All program prices are subject to change.
5.2 Payment must be made in advance via the methods specified on the invoice provided with booking confirmation. Payments can be made on the day via credit card prior to the scheduled start time of a program.

6. Group size & supervision

6.1 Our tour guides and education staff are responsible for facilitating your program. Teachers and other accompanying adults are required to remain with their group at all times to supervise students.
6.2 We require a minimum of 1 teacher/adult supervisor for every 10 students for both primary and secondary groups for this purpose, and these teachers/adult supervisors will be provided with complimentary site entry. Teacher aides and/or companion card holders accompanying students with disability will also be provided with complimentary site entry.
6.3 PAHSMA must be notified of the number of teachers/adult supervisors accompanying your group. Additional teachers/adult supervisors may incur an extra charge.
6.4 Minimum student numbers apply to all tours and workshops, and groups with less than the minimum number of students required to run these programs will incur a minimum charge.
6.5 Larger groups will be divided into smaller subgroups at the discretion of PAHSMA in order to facilitate your program.

7. Arriving & timing

7.1 Groups should aim to arrive at least 15 minutes before their scheduled program start time. Please contact Cascades Female Factory Reservations on 1800 139 478 if you are running late for any reason.
7.2 Programs typically cannot be extended past their scheduled conclusion time. If a program begins after the scheduled start time, it will still be subject to the scheduled conclusion time unless PAHSMA agrees otherwise in its sole and absolute discretion.
7.3 Some tours cannot commence if a group arrives late and PAHSMA cannot guarantee the group an alternate tour time. It is at PAHSMA’s sole and absolute discretion to reschedule a tour because of late arrival.

8. Other

8.1 The provision of any learning resources as part of an education program is for use solely within the program (and not otherwise exploited or used for commercial purposes). PAHSMA will not provide additional copies of learning resources used in tours or workshops.